REFUND POLICY
RETURN, REFUND OR EXCHANGE
The Company provides you a return, refund or exchange opportunity on your purchase through the website, in the event you are unhappy you’re your purchase provided you meet with the following conditions: These conditions are as follows:
(a) You must request the return, exchange, or refund within 48 hours of receiving the product from our website.
(b) The original price tag, identification tag, invoice, and packaging must be intact and returned.
(c) The product must not have been used, damaged, or rendered unsellable.
(d) You must provide your order number, date of order, and date of receipt.
(e) Ensure that the return package is securely sealed, as any damage during transit will be your responsibility and this policy will no longer apply.
(f) Our dedicated team will examine the returned products, and their decision regarding your request will be final.
(g) If your request is accepted, we will refund you up to Rs. towards the shipping cost or provide you with a voucher.
(h) To request a return, exchange or refund, clarifications on the Terms and Conditions please contact our customer care at (091) 8110013334 or email us at info@specstrend.com and we will reach out to you.
The following are the additional requirements for specific products:
(a) For Bags: Ensure all components are intact included any beads, threads, glass motifs, zips, buckles, etc. The bags must be unwashed and there should no stains.
(b) For watches: Ensure no scratches are made. All screws, paraphernalia, stones, crystals etc., which were embedded, should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
(c) For glasses: Ensure no scratches are made. The frames should not be bent or twisted. All screws and any embedment should remain intact and must be returned with all the original box, instructions, guarantee and any other extras or complimentary offers, if any.
(d) The customer can choose up to 15 frames to try on at home, and they can cancel the order within 5 to 6 hours after placing it, even after the fitting, with a 30% refund on the same.
The refund, return or exchange process will be initiated only after we have received the product/s in the condition as mentioned above. As stated, you could either get a refund of cash or exchange it for a voucher. If this is not applicable, you could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a
product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 48 hours to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse. Refunds are processed in 7 working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account. Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. With respect to the warranty offered by the original manufacturer
/producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard. This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
INTELLECTUAL PROPERTY
You acknowledge and agree that this Website and any necessary software used in connection with the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that any content or software on this Website, including its “look and feel” (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material is protected by national and international laws relating to copyrights, trademarks, service marks, patents or other proprietary rights. Except as expressly authorized by the Company You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on this Website, the Services offered thereto or any software thereto, in whole or in part. You acknowledge that the entire website and its contents including the software is owned or duly licensed to the Company and are protected by the Copyright laws in India and under international treaty provisions. All trademarks, service marks, and logos used and displayed on this Website are registered to and/or owned by their respective owners. Nothing on this Company Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks, service marks and logos displayed on the Website, the platform's content, including logos, text, images, and designs, are protected by intellectual property laws and cannot be used without Specstrend permission. without the prior written consent and permission of the Company or the respective owners. You may download or print a copy of the information provided on this Website for Your personal, internal, and non-commercial use only. Any distribution, reprint or electronic reproduction of any content from this Website in whole or in part for any other purpose is expressly and explicitly prohibited without our prior written consent.
GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of India. Any disputes arising from your use of our Site or the purchase of our products shall be resolved in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts of Madras.
LEGAL USE
Further, you agree and understand that Your right to access and use the Services offered on this Website is personal to You and is not transferable by You to any other person or entity. You understand that You are authorized to access and use the services only for legal and lawful purposes. You further undertake and state that by using the services You are in no way impersonating or misrepresenting any person or entity. All services availed are for Yourself only. In the event You are representing individual/s, company/ies, third parties or any entities, you undertake and state that You are authorized to represent such individual/s, company/ies, third parties or any entities. You shall be solely responsible for the consequences arising out of such acts and the Company shall not be held responsible or liable in any way to any person or entity. Any changes in Your registration information must be duly updated by You. Your access and use of this Website may be interrupted from time to time for any of the several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Website or other actions that the Website, in its sole discretion, may elect to take. We at the Company utilize our best efforts to provide the Services without any interruptions or hindrance, however, we do not warrant that the function, operation, security or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a user of the Website, you agree that Your access will be subject to these terms and conditions and that access is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website.
INDEMNIFICATION
Each party shall indemnify, defend and hold harmless the other party from and against any liability, loss, cost, damage, and expense because of injury or damage to persons or property resulting from, or arising out of the use of its own facilities or the production or flow of electric energy by and through its own facilities, except when such injury or damage is due to the sole negligence of the other party. In addition, each party shall hold the other party harmless for any taxes, licenses, permits, fees, penalties, or fines assessed against one party.
SEVERABILITY
If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This clause serves to protect the overall validity of the agreement, even if certain parts of it are found to be unenforceable or invalid.
